Privacy Policy

1. Who we are

ECO SOLAR RENEWABLES LTD ("we", "us", "our") is responsible for the personal information described in this notice. Company number: 14181115. Registered office: 10 Linby Avenue, Hucknall, Nottingham, England, NG15 7TT. For privacy questions, call us on 07929 379 746.

2. Information we collect

We collect information you give us directly — for example when you request a quote or contact us. This may include your name, email address, phone number, postcode, property details, service interests such as battery storage, EV charging or heat pumps, and the contents of your message. We may also collect technical information about your visit where it is needed to operate and secure the website or where permitted by your cookie preferences.

3. How we use your information

• To respond to your enquiry and provide a tailored quote or assessment.
• To arrange and carry out surveys and installations where you proceed.
• To communicate with you about your project and provide support.
• Where you have given separate marketing consent, to send you news and offers.
• To meet our legal and regulatory obligations.

4. Legal basis for processing

We process your personal information on the basis of your consent, to take steps at your request before entering a contract, to perform a contract with you, and where we have a legitimate interest in running our business — for example responding to enquiries. Marketing communications are sent only on the basis of your separate consent.

5. Sharing your information

We do not sell your personal information. We use service providers that help us operate the website and business. The current website is built and hosted using Base44 infrastructure. Other providers may be added for services such as transactional email, analytics or the wider customer platform where required. We may also share relevant information with partners involved in delivering your project, but only where necessary, and where required by law.

6. International transfers

Where your information is transferred outside the UK, we take appropriate safeguards to protect it in line with UK data protection law.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including dealing with an enquiry, managing a customer relationship, meeting legal or accounting obligations, and establishing or defending legal claims. Website enquiry records that are no longer needed will be deleted, anonymised, archived or migrated into the appropriate operational system in line with those purposes.

8. Your rights

Depending on the circumstances, you may have rights including access to your personal information, correction, erasure, restriction, objection and data portability. Where processing is based on consent, you can withdraw that consent. To exercise a right, call us on 07929 379 746.

9. Security

We take appropriate technical and organisational measures to protect your information. Public website visitors can submit forms but can never access other people's enquiry records.

10. Cookies

Our use of cookies is explained in our Cookie Policy. Optional cookies only load with your consent.

11. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

12. Changes to this policy

We may update this policy when our services, systems or legal requirements change. The date above shows when this version was last updated.

13. Contact

If you have any questions about this policy or how we handle your data, call us on 07929 379 746.